Mobile technology has changed the way our customers communicate with their end users – today personalized on-demand attention isn’t a nice to have but becoming the norm. In fact, the majority of callers into contact centers today are not only using a mobile phone; they have already attempted self-service before placing the call. Visual Interactive Calling (VIC) from Verizon is a solution for enhanced mobile customer service. It allows enterprises’ customers to transition seamlessly from mobile self-service to agent-assisted service without having to re-authenticate – right from within the app. This helps the enterprise deliver better, faster service while making contact center services more efficient. Plus, advanced authentication tools help keep interactions secure. Our solution works with any wireless provider. To learn more about our contact center solutions, visit
http://www.verizonenterprise.com/visu...
Visual Interactive Calling – Enhancing the Customer Experience of a Mobile App cloud nine
Mobile technology has changed the way our customers communicate with their end users – today personalized on-demand attention isn’t a nice to have but becoming the norm. In fact, the majority of callers into contact centers today are not only using a mobile phone; they have already attempted self-service before placing the call. Visual Interactive Calling (VIC) from Verizon is a solution for enhanced mobile customer service. It allows enterprises’ customers to transition seamlessly from mobile self-service to agent-assisted service without having to re-authenticate – right from within the app. This helps the enterprise deliver better, faster service while making contact center services more efficient. Plus, advanced authentication tools help keep interactions secure. Our solution works with any wireless provider. To learn more about our contact center solutions, visit
http://www.verizonenterprise.com/visu...
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